General
How do I apply my discount
Usually during check out there will be a box to enter your code.
Some discounts are automatically applied when you make a purchase, such as the one we are running now.
How do I change my order
You will need to contact us. We will refund your purchese and then you can place a new order. Once the order has shipped you will have to refer to our return policy.
Tell me about your newsletter
Our newsletter is a monthly online e-mail sent to you. It will have product information, discounts, and events.
Shipping
What if my package arrives damaged
No problem!
If you order is damaged.
Contact within 3 days of receiving your package. Keep shipping box and all contents. Your shipment has a pre-paid shipping label. Box everything and send back to us. We will take care of a claim with the shipper. Once we have the package we will send you another one at no cost to you.
How do I track my package
Once we ship your order you will be supplied with a tracking number.
What are my shipping options
We ship UPS 3 day select.
Returns
How do I return my package
Your package will come with a pre-paid shipping label and our return policy. Please refer to the return policy befor returning.
Tha return policy is easy and straight forward.
Can I get a refund
30 Day Money Back Guarantee.
If your product meets the criteria in the return policy. We will ship you another item as like the the you purchased.
Pet Urns
How should I fill my urn
Most people these days use the bag bag of ashes from the creamation and put them into the urn. If you want to put the ashes directly on urn. Use a funnel and pour slowly.
How should I clean my urn
You just clean them like anything else in your house. A damp wrap will do the trick. Just don’t use strong chemicals or abrasive materials.
Can I put other things in the urn besides ashes
Yes. Many people will put a favorite toy or a collar with the ashes.
What if I bought the wrong size
Just contact us and we will help you get the correct size.
Should I seal my urn shut
It is not necessary most urns seal up tight. But if you think there is a chance it may get disturbed put a small amount of silicone on the closing device. If you use glue you will never get it open again.
What urn size should I get
All you need to know is the weight of your pet. In our product description we indicate how much an urn can hold.
Keepsake Jewelry
How do I fill my jewelry
All our jewelry comes with a fill kit and stap by stap instructions.
How much ashes will my jewelry hold
Depending on the size and shape of the the rule of thumb is about a teaspoon or less.
Should I seal the opening shut
It is recommend that you should. Just use a very small amount of glue on the closing device like the threads. Put a small amount on with a tooth pick.
